Sustain the Change

Prevent drift and embed the gains—quarterly resets, leadership coaching, and light-touch audits so cohesion holds as you grow.

Who it’s for
Leaders post-Sprint (or with an existing operating model) who want durable habits rather than slideware.

What you get (Deliverables)

  • Quarterly Cohesion Reset: re-test the knots; update decision rights, roles, cadence.

  • Monthly Leader Coaching: 2× 60-min sessions focused on visible behaviours.

  • Drift Audit: bi-monthly check on handoffs, meetings, and decision latency.

  • Cohesion Scorecard: simple metrics leaders can review in staff meetings.

  • On-call sounding board (business hours SLA).

Outcomes

  • Cohesion stays tight as teams change.

  • Behaviours become the norm, not an initiative.

  • Customers feel continuity through change.

Client effort
Leaders keep the cadence; attend resets/coaching; share metrics monthly.

Options

  • New-leader onboarding into the operating system

  • Quarterly whole-team practice labs

How we’ll measure it
Quarter-on-quarter: decision cycle time, meeting load trend, handoff rework, engagement pulse, customer continuity signals (NPS/complaints on transitions).

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