Sense and Surface
Understand how work really happens so decisions and delivery flow.
Most organisations know what should be happening. What is harder to see is what is actually happening. Workarounds build quietly. Teams create their own rhythms. Expectations drift. Leaders assume alignment that is not there. The result is friction, slow execution and rising frustration.
Sense and Surface gives you a clear, shared picture of how your organisation really works.
What we see
Through conversations, observation and data we identify:
• Misaligned expectations across teams
• Blurred roles and overlapping responsibilities
• Decision pathways that are unclear or contested
• Workflows that rely on individuals, not systems
• Unspoken tensions that shape behaviour and pace
You get the truth of how the system behaves, not how the structure chart says it should.
What we do
We work with your leaders and teams to:
• Map how work moves across functions and roles
• Surface the unspoken assumptions and behaviours slowing pace
• Identify friction points in decision making and coordination
• Build a shared understanding of current reality
• Clarify the patterns that need to shift
This creates alignment on the real problem, not the assumed one.
What changes
You gain:
• Clarity on the human-system issues that matter most
• A shared language to talk about what is blocking progress
• Early shifts in trust as people feel heard and understood
• A realistic plan to shape roles, routines and relationships
• A stronger foundation for change that holds under pressure
Sense and Surface sets the tone for the rest of the 5S method by giving leaders the insight they need to move with confidence.
Working with us
We work inside your real system.
We look at the conversations, routines and relationships that shape performance.
We help teams see what is happening, why it is happening and what must shift next.