Operating Model Transformation

Industry: Government / Diplomatic Services/Property Services

Focus Area: Adhere to strict levels of governance, meet robust transition timelines, build relationships with senior diplomats in post

Key Outcome: Milestones met, US$ 1.5M transition bonus accessed, US$ 15M additional unbudgeted 1st year CAPEX awarded

Region: Asia–Pacific

Summary
A foreign government within the Five-Eyes alliance needed to transition property services across nine APAC countries to a new provider, with strict governance, security, and quality requirements.

The Challenge

• Protecting sensitive diplomatic data and assets during transition

• Meeting robust reporting and governance requirements

• Meeting rigid British government service standards across diverse local contexts

• Building strong relationships with senior diplomats and their staff in post

• Onboarding accredited suppliers and skilled staff within tight deadlines

The Intervention
Michael led multi-disciplinary teams across all locations to hire staff, build systems, meet standards, deliver operations, and create governance and performance frameworks in collaboration with senior diplomats and government officials in London and Brussels.

The Results

• US$1.5M transition performance bonus achieved

• US$15M in additional CAPEX secured and delivered in Year 1

• Exceeded staff transition targets, with over 95% retention from the previous provider

Client Voice

"Michael supported the FCDO through a major transformation across Asia Pacific. Despite no prior experience in the diplomatic sector, he swiftly identified and leveraged the right expertise to achieve an outstanding result"

Adam P., Kizuna Solutions, Consultant to the Foreign Commonwealth and Development Office, London